Course Information

Introduction

Through practical frameworks, case studies and applied exercises, participants will develop the ability to create customer-focused marketing strategies and improve marketing performance. The final five days are dedicated to a thesis project, where participants apply the marketing concepts and tools learned throughout the diploma to analyze a real organizational marketing challenge and develop an improvement plan.

Objectives

1. Create professional documents, spreadsheets, and presentations using widely used office productivity applications.
2. Organise digital files, emails, and workplace information efficiently to improve productivity and reduce administrative time.
3. Apply spreadsheet tools to manage data, perform calculations, and present information clearly.
4. Collaborate effectively using shared documents, cloud storage, online meetings, and digital communication platforms.
5. Develop practical productivity techniques that improve time management, task organisation, and overall workplace efficiency.

Who Should Attend?

1. Administrative Assistants and Office Coordinators.
2. Executive and Personal Assistants supporting managers and executives.
3. Team Leaders and Supervisors responsible for office administration.
4. Employees seeking to improve their digital workplace productivity skills.
5. Newly hired professionals who use office productivity applications in their daily work.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.